BITCONQUER

Frequently asked questions

We guarantee telephone contact 8 hours a day, from Monday to Friday from 09:00 to 17:00, by e-mail we will answer 4 hours maximum after reading the email with the notice.

Do you offer a pre-settlement quote?

Always, depending on the fault indicated, we offer a closed price (for example, computer formatting € 50 + VAT,) or an hourly rate for the time taken to solve the fault (for example, data recovery from € 60 + VAT).

Is the service guaranteed?

We guarantee our services for 3 months, according to current law. The guarantees do not cover misuse, virus infections, breakages or defects caused by incorrect use, blows, falls, repairs carried out by personnel outside our company.

Is my data safe?

We comply with the G.D.P.R. Prior to any intervention that involves access to your information.

Are the technicians qualified?

Our team has qualified technicians with more than 20 years of experience.

What cost will the arrangement have?

Rates are available "HERE"

How do you proceed to fix the equipment?

We prioritize the remote solution (whenever possible). It is cheaper for the client and the intervention is faster, eliminating travel times. In the event of a fault that does not allow remote access to the computer, the home / company will be moved. We practice fixed rates for specific repairs or we charge hourly for repairs of variable time.

Can it be solved remotely or do you make home / company visits?

Remote repair is our priority. If we cannot remotely access your damaged equipment, or the repair requires our presence (eg. Wifi configuration, computer won't start, damaged monitor or black screen), we will go to your home / company to solve the problem.

Do you manage third-party equipment under warranty?

Yes, we take care of reviewing and processing the guarantee of any computer equipment.

I have bought a new equipment, and I need to pass the information from the old to the new, can you help me dump all my information and recycle the old equipment?

Yes, our computer support will take care of everything, we pass the valuable information from one computer to another, safely deleting any personal data for subsequent recycling.

Do you have another question to ask us?

At Tic Solutions we will be delighted to assist you. Call us at 677 203 551, or send us your questions by mail to info@pcacasa.es.

What are the advantages of an application for my business?

Often, we find customers with particular needs that other applications on the market do not cover, either because they have features that do not apply to your business, and therefore paying extra for these fixed qualities, or because they are static and do not mature with the pace of the company and its needs.

At Bitconquer we offer customisation, integrating only the required functions, with the right buttons and actions that your company needs. With the possibility to grow and increase your technical capabilities, saving you time and money on automated work.

What are the development phases of an app?

In order to develop an application, we take into account both a well-designed system and the vital communication with our clients.

Among the main steps for the successful development of an application, we highlight the following:

Analysing the function and defining the process and user roles
Designing the app and giving it the technological approach
Develop the application and test it
Carry out its approval and launchy

What do I have to take into account when designing an application?

When designing an application you have to ask yourself and answer several questions

First of all, you must know your business processes perfectly well, and ask yourself:

What processes can I automate to save time and money?
Which of them involve your team in tedious and repetitive tasks that could be mechanised?

Paciencia, it is not always easy to answer and know everything that a web application can do for your business.

With our help and experience, you will be able to assess and improve the performance and technological capacity, both in your business and in the human team that composes it.

What kind of applications have you developed?

We have a team of programmers with programming skills in HTML, Java Script, C# (among others).

According to the needs of our clients, we have been able to cover the development of web applications in multiple and different types of sectors, from engineers, shopping centres, call centres, physiotherapists, or private medical clinics (among others).

CRM
Internal management
Electronic invoicing
Online calendar and appointment scheduling

How much does it cost to develop an application?

Each application we have developed is different from the previous one, we adapt and make each project flexible, so it is not something fixed.

All have in common the human factor, time, dedication and constancy, also, we take into account the type of application, the functionalities we want to include or the design.

All our projects are pay per use, "We charge a small monthly fee" with a minimum permanence, the client will benefit from using the application and, in addition, we include small improvements after finishing the application in order to optimize the processes of our clients.

How long would it take me to have my own application?

Like the price of the application, the time also varies depending on the peculiarities requested in the new work tool, depending on the complexity of the process, it could extend from 2/8 months of work.

Also, it is necessary to take into account the time and dedication to functional testing, which will be mandatory in order to be able to detect errors or new improvements on the fly.

Who is in charge of maintenance and updates?

To ensure the proper functioning of the application, from Bitconquer, we take care of the necessary hosting and backups, this maintenance is done in our private infrastructure of physical servers, where we update and replicate to always keep safe the information of our customers.

We emphasize the flexibility and metamorphosis of the applications we develop, our customers can request new modules with custom updates.

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Frequently asked questions